Wings is a non-profit, 501(c)3, licensed mental health agency that specializes in providing the best care management and case management services to children and adults in Maine since 1995. It shall be the policy of Wings to initiate services and treat all persons without regard to race, color, sex, disability, sexual orientation, gender identification or national origin.

Wings is a non-profit, 501(c)3, licensed mental health agency that specializes in providing the best care management and case management services to children and adults in Maine since 1995. It shall be the policy of Wings to initiate services and treat all persons without regard to race, color, sex, disability, sexual orientation, gender identification or national origin.

It's Our Approach That Sets Us Apart

Our favorite slogan is “nothing about you without you”. There will be no “meeting before the meeting” – instead we will assure that the family is involved in all planning and will be the final decision maker on behalf of your child. If you are an adult client, you will be supported and your decisions valued. You can trust that Wings will be respectful, honest, and responsive to your needs. We believe that families know best and can make the best decisions when they have the information and support they deserve.

Prompt Response

Prompt Response

Most referrals are assigned the same day that you call. Your calls will be returned promptly, and there is always someone available to help you during business hours. Your care coordinator will work in a timely manner to make referrals, monitor your services and supports, and assure that communication between team members flows smoothly.

Understanding

Understanding

We hire people for their skills, but more importantly for their compassion and kindness. Parents of children with special needs are on our board of directors and on staff, to enhance our understanding of the experiences parents face while trying to get services and supports for their family.

Specialized

Specialized

We do one thing and we do it well! Wings is the most experienced and specialized provider of case management and care coordination services in Maine. Your Wings team will consist of a care coordinator, a nurse care coordinator, a family support partner, a clinical supervisor and the entire support team. All Wings staff receives specialized training in a variety of areas every month.

Six Locations

Six Locations

Wings provides services to all corners of Maine north of Augusta. We can and do travel to your home and community for meetings, and can also host meetings in one of our six locations in Bangor, Machias, Presque Isle, Ellsworth, Waterville, and Medway.

Our Services

There is no distinction in eligibility for, or in the manner of providing, any service or support provided by or through Wings. All services and supports of Wings are available without distinction to all persons supported and visitors, regardless of race, color, sex, disability, sexual orientation, gender identification or national origin. Wings shall comply with all state and federal laws relating to non discrimination in providing services and supports to people with disabilities, including but not limited to the Maine Human Rights Act, Section 504 of the Rehabilitation Act and the Americans with Disabilities Act. Wings shall make all reasonable accommodations to assure that its supports and services are accessible to persons with disabilities. Wings shall comply with all other state and federal laws protecting persons from discrimination based on race, color, sex, disability, sexual orientation, gender identification, veteran’s status and national origin.

Child Behavioral Health Home

Child Behavioral Health Home

Behavioral Health Home (BHH) services at Wings are uniquely designed to meet the needs of your child and family using a team-based approach. Your Wings team collaborates with you to help.

About Behavioral Health Home
Child Targeted Case Management

Child Targeted Case Management

As part of our TCM program, we are able to serve youth from birth through their 21st birthday. We use a family-focused approach called Wraparound that incorporates family strengths and a team based planning process.

About Targeted Case Management
Adult Community Case Management

Adult Community Case Management

Wings’ case managers work for you and support you in achieving your goals, while ensuring that your rights are protected. We help clients find jobs, attend day programs, find housing, access funding, and more.

About Adult Community Case Management

Blue Star Awards

Celebrating Excellence (Click on the arrows to see more)

Mike Robbins (Waterville Care Coordinator). Families First Award: A family reports that you are a rock! and they are grateful to have you. "Whatever the need, you are there for the families you serve. Your patience, understanding, comedy, experienced, and gift for words and analogies breaks down barriers and uplift families."

A grateful Wings case manager and family!

Alesia Smith (Machias Care Coordinator): Families First Award from a Community Provider: "She is simply amazing! She has connected with a family that doesn't trust or like "professionals" and makes them feel good and they reach out to her. I barely hear from them anymore. She's that good. She is a gem and I can't sing her praises enough."

The Adult Case Management Team

Stacy McPherson (Bangor FSP): Spirit of Wings Award: "Our family just opened with Wings and I am already impressed. Stacie joined the meeting today and told me about her job and her (personal) experience with case management. WHAT A RELIEF! Knowing that I have an actual parent that dealt with the same things I am dealing with right now is remarkable and definitely lets me breather. easier. "

From a family

Reanne Curran-Meether (Wings Bangor): Spirit of Wings: "Thank you for being super helpful with helping me understand how housing programs work. You are great!"

Anonymous

Andrew (Nurse Care Manager): Families First Award: You have been such a great advocate for this family and made such a difference. Thank you for all your hard work and keeping that sense of humor. You are a rock star!

Your coworkers

Danielle Eberhart (Bangor Care Coordinator) : Families First Award: "Danielle was a huge support for my family. She was always available and positive. I don't know how we would have gotten through many tough times without her. Thank you Danielle for being a great helper and cheerleader."

Your coworkers

Community Blue Star has been awarded to Sharon Sliva from Maine Housing. "Sharon is a great resource for so many of my housing questions (on behalf of families). She is very responsive to my emails and even if she is unable to help me she will direct me to the right place and will provide contact information as well!"

A grateful Wings Staff

Emily Haynes (Bangor Care Coordinator): Families First Award. "[Our child] has struggled to trust any service to come into our home. You have been very patient and understanding of our needs. I want you to know that [My child] agreeing to have you come into our house is a HUGE step....I can't thank you enough for all that you have done and continue to do to support our family."

A family in the community

Laurie Lizotte, Referral Coordinator: Families First Award: "Laurie is incredibly thoughtful and understanding. She gave me a sense of security when I was dealing with so much uncertainty. She regularly called me to check in while I was on the waitlist which really showed that she and Wings cares about my family. She listed to me talk and never made me feel rushed or just another call on her checklist. I am thankful for the kindness Laurie showed me. It allowed me to endure the few weeks I was on the waitlist."

A family in the community

To Lawrie Butler, our Quality Assurance Specialist: "Your expertise, patience, adaptability, and always helping me!" The "Spirit of Wings" award.

Wings

Shannon Simpson (Bangor Family Support Partner): Families First Award: "Shannon has gone above and beyond for our family. She has a wonderful personality and is a great listener. I, personally, am so thankful she has been our family support specialist all these years. "

From a Parent

Kasie Carey: (Bangor Care Coordinator) Families First Award: "Kasie is our 'Wings!' She has kept us flying. She has kept us above water and is a life saver. She makes me believe I am a good Mom when I don't feel it or am blamed by others. There are not enough words to describe what she means to our family.

From a Parent

"Families First" to Heidi Wright, Wings Case Manager. "Heidi has gone over and above her duties as a Case Manager to our family"

Family of an adult client

Katie Ramsdell (Bangor Administrative Assistant): Spirit of Wings Award: "thank you for always finding a way to put a positive spin on everything! I appreciate you so much!"

From a coworker

Robin Hamilton, Wings Clinical Supervisor: Spirit of Wings Award: "You are so dedicated and reliable. I can't thank you enough for all that you do. You are there when I need someone to brainstorm with and when I need extra support or most importantly when I need someone to coach me. You are the best cheerleader and coach a team could ask for. "

From a Wings Staff Person

Samantha Nichols (Ellsworth Adult Case Manager): Families First Award: "Samantha has been our saving grace! She is so knowledgeable in navigating DHHS steps and paper work so that my son was able to get the supports he needs to be able to thrive in the community. Whenever we have had a question or a concern, she is already one step ahead of us. She and the Wings organization are such a wonderful support system for our family.

From a community family

Melissa Higgins (Bangor Adult Case Manager): Families First Award: Your hard work and determination are amazing to watch! Your families always get 100%. You are awesome!

Anonymous

Miranda Roberts (Bangor Care Coordinator): Families First Award: "Miranda is amazing and has helped me through all my quarantine insanity. She is always happy to listen to provide help when you ask her. She does an incredible job reaching out to her families and making them feel supported. She goes above and beyond to address her client's needs and does so with a warm inviting, smile. Miranda is a remarkable person with a kind heart and continues to make everyday that I know her feel more special than the next! I'm sure her families feel the same! "

From a Community Provider

Amanda Gerrish (Bangor Care Coordinator): Families First Award: "you guys are amazing. Amanda helped us during one of the most scariest times in our lives and made it manageable and less stressful for us and for [client]. I know my team is there. .... Just knowing that we have backup - we find it comforting. We love Wings and couldn't imagine not having you guys in our lives."

A family in the community

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